Clear terms.
Fair expectations.

1. About Ordellis and these terms.

This website is operated by [LEGAL COMPANY NAME, INCLUDING LTD OR LIMITED], trading as Ordellis, a company registered in [COUNTRY OF REGISTRATION], company number [COMPANY NUMBER]. Its registered office is [REGISTERED OFFICE ADDRESS]. VAT registration: [VAT NUMBER IF REGISTERED; OTHERWISE REMOVE THIS LINE].

You can contact us at contact@ordellis.co.uk, on 07413 466700, or by post at [BUSINESS CONTACT ADDRESS]. Our published contact hours are Monday to Friday, 7am to 7pm UK local time; Saturday and Sunday are closed.

These terms concern use of the website. They do not replace the quotation, written appointment and service terms supplied for an individual project. Read them together with our Privacy & Cookies notice. [ADD FINAL PUBLICATION DATE AFTER REVIEW].

2. What the website information means.

The site explains our residential energy, calculation, reporting and testing services. It supports enquiries from homeowners, developers, builders and architects for projects in England, Wales, Northern Ireland and Scotland.

Services include SAP for new builds, extensions, conversions and renovations; Residential EPC; Part O simple-method and TM59 assessments; U-value and PSI thermal-bridge calculations; Energy and Sustainability Statements; Photographic Evidence and Regulation 25 reports; air-tightness, extractor-fan and sound testing; and Part G water calculations.

Website explanations are general information. They are not a calculation, site-specific recommendation, certificate or approval for your project. Applicable regulations, standards, assessment routes and transitional provisions depend on the location, application date, building and proposed work. Confirm the basis through the agreed appointment and your project team.

Illustrative scenarios and images explain the service approach. They do not represent verified client outcomes, guaranteed savings or measured performance unless a specific page expressly says so and identifies its basis.

3. Enquiries, quotations and appointments.

The enquiry form prepares an email draft on your device. It does not submit an order or make a booking. Selected drawings are sent only when you send the email through your own application.

An enquiry or discussion alone does not appoint Ordellis or commit either party to a fee. Before work is agreed, the quotation or engagement should identify the contracting company, services, deliverables, assessment basis, information required, fee, applicable VAT, payment arrangements, programme, revision allowances and any third-party or lodgement charges.

The written engagement will identify how acceptance creates the appointment. Changes to an agreed scope, specification or programme should be agreed in writing, including any effect on fees or delivery. No extra service is treated as authorised merely because it could be useful to the project.

[CONFIRM THE ACTUAL BOOKING, PAYMENT, REVISION, CANCELLATION AND COMPLAINT TERMS USED IN QUOTATIONS]. These website terms do not impose an unconfirmed deposit, late-payment fee, liability cap or cancellation charge.

4. Project information and assessment outputs.

The client or project coordinator should provide accurate, current drawings, specifications and evidence relevant to the agreed service, and tell us promptly when they change. Identify uncertainties rather than presenting unverified details as confirmed.

Ordellis must use reasonable care and skill in providing the agreed service. Where information is missing, inconsistent or changed, the impact on the assessment, report and programme should be explained. Design-stage calculations may need to be updated to reflect the completed building.

Reports address the inputs, scope and methodology stated in them. They should not be applied to a different property or altered specification without review. Acceptance by a building-control body, planning authority, accreditation scheme or other third party remains subject to its applicable requirements; a website description is not a guarantee of approval.

The permitted use and circulation of commissioned reports, third-party reliance, and any limitations appropriate to the appointment should be set out in the written service terms. These website terms do not create blanket exclusions of responsibility for assessment work.

5. Homeowner and consumer rights.

If you commission a service as an individual mainly for purposes outside your trade or profession, you may be a consumer. Your statutory rights, including the right to services provided with reasonable care and skill and applicable remedies, are not removed by these terms or by calling a report bespoke.

If you expressly ask for work to start during that period, any proportionate charge for work performed before cancellation is subject to the statutory conditions. The cancellation right is lost on full performance only where the required prior express request/consent and acknowledgement have been obtained. Sending a report electronically does not automatically remove those rights.

You can communicate a clear cancellation request by email or use the cancellation form supplied with the appointment. Refunds, deductions and timing must follow the applicable law. For business customers, any cancellation arrangements are those agreed in the written engagement.

6. Permitted website use and intellectual property.

You may read, save and print website information for your own project enquiries and internal consideration. Rights in original website content belong to Ordellis or its licensors. Commissioned reports and third-party materials may have separate licence terms.

Do not reproduce or commercially reuse protected content without permission, misrepresent another person’s work as your own, interfere with the website, introduce malicious code or attempt unauthorised access. Share only drawings and documents that you are entitled to provide for the enquiry or assessment.

You may link to the website fairly and lawfully, without implying an endorsement or association that has not been agreed.

7. Availability, links and responsibility.

We aim to keep the website accurate and available, but content may be updated and access may be interrupted for maintenance or technical reasons. Confirm a deadline or current assessment requirement directly before relying on an appointment programme.

External links, including email and WhatsApp links, lead to services operated by other providers. Their availability and information practices are governed by their own terms and notices.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any responsibility that cannot lawfully be excluded. They do not restrict a consumer’s mandatory rights. Liability for commissioned services is addressed in the written engagement subject to those protections.

8. Concerns, complaints and governing law.

If something is unclear or you wish to complain about a service, email contact@ordellis.co.uk with the project reference, issue and outcome you are seeking. We will consider the complaint and explain the next steps. [CONFIRM THE COMPLAINT PROCESS AND ANY APPLICABLE ACCREDITATION OR DISPUTE-RESOLUTION ROUTE].

Information about any applicable alternative dispute-resolution procedure should be provided when required. This does not prevent you from using available statutory remedies or seeking independent consumer advice.

Governing law and business-customer jurisdiction: [CONFIRM ENGLAND AND WALES, SCOTLAND OR NORTHERN IRELAND AND ALIGN WITH THE COMPANY’S ENGAGEMENT TERMS]. Any choice must preserve the mandatory protections and court rights of consumers, including where applicable in their home UK jurisdiction.

We may update these website terms for future website use. Changes do not retrospectively rewrite an existing project appointment. Any contractual variation must follow the engagement and applicable law.